Contributor: Steve Swoyer
        
Stephen  Swoyer is  a technology writer with more than 16 years of experience. His writing has  focused on business intelligence, data warehousing, and analytics for almost a  decade. He’s particularly intrigued by the thorny people and process problems  most BI and DW vendors almost never want to acknowledge, let alone talk  about.
 
 
All articles by Steve Swoyer
        
     
        
                    
                
                
	                
                    
                                        
		            
                    Could social networking emerge as an extension of bread-and-butter CRM functionality?
                    
			            - By Stephen  Swoyer
 - January 5, 2005
 
		            
		            
                
                    
                    
                    
                 
            
                
	                
                    
                                        
		            
                    From PeopleSoft’s thriving CRM practice to partnerships with several BI giants, Oracle’s triumph could prove disruptive on several fronts
                    
			            - By Stephen  Swoyer
 - January 4, 2005