Survey: AI Is Everywhere at Work, But Oversight Is Missing
According to new research from TDWI, AI has moved from the experimental to everyday workflow, but governance and user guardrails lag behind.
Three highlights from the report, called "The Impact of Generative AI on Business," include:
1) AI Adoption Is Near-Ubiquitous
Nine in ten organizations report using general-purpose AI assistants for writing, coding, research, and brainstorming, while a majority say they use them daily.
2) Builders Are Going Beyond “Out-of-the-Box”
The study distinguishes “consumers” of packaged tools from “builders” aligning AI to company data and processes. Builders report active work on document summarization, externally facing chatbots, knowledge search/RAG, workflow automation, and custom employee copilots.
3) Governance Is the Weak Link
The most-cited frustration is lack of governance, followed by AI literacy gaps, hallucinations, and shaky data foundations. Without clear policies, controls, and training, the risk profile grows even as usage expands.
In short, AI is already embedded in day-to-day work. The differentiator now isn’t access to tools, it's disciplined oversight and smart alignment to proprietary data and real workflows.
Get more details on the highlights above and read the full report here.