RESEARCH & RESOURCES

Data Digest: Managing Mainframes, Successful IoT, and Data Analytics and Customer Service

Articles focusing on crafting personal customer service, succeeding with IoT, and changes needed if mainframes are to remain relevant.

Mainframe Management Must Change -- Now
(Source: The Data Center Journal)

The cloud is the future, but many legacy physical mainframes still exist and remain necessary to keep around for IT. However, the new, young workers in IT are coming in to these mainframe-equipped enterprises without knowledge about how to use them. Innovation is required to keep mainframes from becoming obsolete; this article explains you what specifically you need when upgrading mainframes.


What You Need to Succeed with the IoT
(Source: IT World Canada)

The Internet of things is the hot trend of the year, and many enterprises are struggling with it. This article outlines what you need from team, data, and technology perspectives to have a successful IoT project.


Crafting Personal Customer Service with Data Analytics
(Source: Computer Weekly)

Providing the best customer service possible is a common goal for many enterprises, and with the advancements in data analytics, the best way to do that is to invest in real-time analytics that takes into account the customer’s personality and other factors such as location.

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Quint Turner is an editorial intern at TDWI and an undergraduate English student at Skidmore College. Follow his blog at pungry.com

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