RESEARCH & RESOURCES

Data Digest: Real-Time Data and Customer Service; Restructuring around Data

Data analytics is no longer just an IT job, plus how real-time data can make your customer service better.

How Real-Time Data Can Enhance Customer Service
(Source: Forbes)

The future of business is collecting and acting on data in real-time, but it can be difficult to figure out what to do with that data and even harder to react quickly enough to matter. This article provides tips on the best ways to act on data in a timely fashion.


Restructuring Your Entire Enterprise around Data
(Source: Information Age)

With all the data being generated and received, data analytics is no longer a job just for IT. Every team in your enterprise needs to align itself with big data, but this can be difficult with the shortage of talent in big data.

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Quint Turner is an editorial intern at TDWI and an undergraduate English student at Skidmore College. Follow his blog at pungry.com.

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