Right click the thumbnail or link and choose "save as..." to manually save a copy of the requested item.
Adobe Reader is required to view PDF files.
Honda's process for gathering customer feedback about issues and classifying this information was extremely time consuming as individuals had to read and classify each message, which averages about 310,000 messages per month in Japan alone. So Honda worked with IBM to implement a cognitive solution using IBM Watson Explorer to help extract and classify the incoming feedback.
File Type: .pdf
File Size: 234 KB
Duration: 6 Pages