Case Study: Top U.S. Airline Boosts Real-time Customer Experience Across Channels with StreamAnalytix
January 1, 2018
Today, airlines have access to a wealth of customer data. The ability to utilize this data in real time can lead to revenue enhancement and customer satisfaction through a better understanding of demand and specific market trends, presenting customers with personalized and relevant offers, and proactively resolving issues raised with the contact center.
This major U.S. airline chose StreamAnalytix in a bid to efficiently manage, analyze, and draw actionable real-time insight from its continuously growing and complex customer and operational data.