RESEARCH & RESOURCES

TDWI Checklist Report // Operational Intelligence: Real-Time Business Analytics from Big Data

TDWI Checklist Report | Operational Intelligence: Real-Time Business Analytics from Big Data

July 22, 2013

As a result of the big data phenomenon, data volumes and the diversity of new data sources are exploding around us. Yet, most organizations are missing the analytic opportunities of big data because they are still focused on gleaning insights from structured data via traditional tools for business intelligence (BI) and data warehousing (DW). A brave new world of insight awaits organizations, and the path to it is through the exponentially growing volumes of unstructured and semi-structured data, especially from new sources such as machines, sensors, logs, and social media. One of the challenges is that traditional BI/DW tools were not designed for these new data sources and data types. BI/DW tools are certainly not going away, but there’s a need to complement them with new technologies for the new sources of big data, and operational intelligence supports this growing need.

Operational intelligence (OI) is an emerging class of analytics that provides visibility into business processes, events, and operations as they are happening. The practice of OI is enabled by special technologies that can handle machine data, sensor data, event streams, and other forms of streaming data and big data. OI solutions can also correlate and analyze data collected from multiple sources in various latencies (from batch to real time) to reveal actionable information. Organizations can act on the information by immediately sending an alert to the appropriate manager, updating a management dashboard, offering an incentive to a churning customer, adjusting machinery, or preventing fraud.

The point of operational intelligence is to gain insight into new data sources so that business opportunities, organizational threats, and performance issues are detected and addressed as soon as possible, thereby enabling reactions that leverage or correct a given situation. Real-world implementations of operational intelligence monitor and analyze business activities to give a wide range of users the real-time visibility they need to see a problem or opportunity, make a fully informed and fast decision, and then act accordingly.

This TDWI Checklist Report drills into the many technologies and capabilities needed to make operational intelligence possible for a technology team and successful for a business.

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