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Kyndi Enhances Answer Engine Portfolio with New Generative AI, Improved Analytics Capabilities

Latest enhancements allow enterprises to take immediate advantage of generative AI and large language models with confidence and ease.

Note: TDWI’s editors carefully choose vendor-issued press releases about new or upgraded products and services. We have edited and/or condensed this release to highlight key features but make no claims as to the accuracy of the vendor's statements.

Kyndi, the Answer Engine company, has released new capabilities in its natural language processing offerings, including advanced generative AI capabilities, enhanced analytics, and automated query suggestions. These enhancements expand on Kyndi’s existing Answer Engine and generative capabilities, enabling enterprises to provide direct, accurate, and trustworthy answers to customers and employees instantly for improved decision-making, efficiency, and productivity.

Built for enterprises, Kyndi’s generative AI-powered Answer Engine is designed to revolutionize the way employees and customers find answers to their queries. With enhanced capabilities built into Kyndi’s products, including Kyndi Natural Language Platform and the two applications built on top of it, Kyndi Clarity and Kyndi Natural Language Search, enterprise users can now receive direct and trusted answers rooted in enterprise content every time they have questions about a business. By combining embeddings, LLMs, generative AI, and vector and semantic databases on the same secure platform, Kyndi’s generative-AI-powered Answer Engine offers an end-to-end solution that saves companies time and costs from developing and managing separate technologies. 

Unlike ChatGPT and traditional search engine tools, Kyndi’s Answer Engine is an enterprise-class, complete solution that provides immediate and trustworthy answers in a secure environment as answers are generated solely from enterprise content. Data privacy measures such as GDPR and CCPA are built into Kyndi’s Answer Engine to ensure no customer data is compromised. With Kyndi, users get one correct answer instead of a long list of results they must sift through to find the exact information they want and there is no misinformation in the results.

Specific benefits and major enhancements to Kyndi’s generative AI-powered Answer Engine include:

Direct and trusted answers. Generative AI capabilities further streamline the user experience by delivering accurate and trustworthy answers to users’ questions, allowing individuals to act immediately with that information. The solution offers the best possible answer generated solely from trusted enterprise content, eliminating the hallucinations associated with large language models. Built-in transparency enables users to trace back to the sources of the answer easily to validate the information. Kyndi’s Answer Engine provides the right answers and allows users to understand why they are right.

Enhanced analytics. Allows business leaders to fully understand users’ content needs and curate tailored information to address users’ questions effectively. The latest features offer comprehensive analytics that enables organizations to monitor users’ queries and quickly assess the quality of the content they provide in response to those questions. These detailed insights give content and knowledge management teams clear visibility into users’ activities and engagement with their content, such as how many and what type of questions people asked over any given time and how well their content has been answering these queries. Teams can use these insights to curate tailored content that satisfies users’ needs quickly and continuously. 

Automatic query suggestions with autocomplete. Query suggestion and autocompletion facilitate a simplified user interaction. Leveraging Kyndi’s natural language understanding capabilities, users can type in as little as two characters and receive a list of suggested full-sentence queries automatically generated based on the existing content. Users can choose the most relevant question from the list and receive the right answers immediately, resulting in an effortless user experience. Kyndi’s unique query resiliency feature ensures the relevance of the suggested queries as users continue to interact with the system. 

Additional enhancements are also added to the Curator Tool and the Admin Portal of Kyndi’s Answer Engine to improve the usability and flexibility of those functions. 

More information is available here.

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