RESEARCH & RESOURCES

Calabrio Announces New Calabrio ONE

New enterprise platform features business intelligence tools to improve employee engagement and drive a superior customer experience.

Note: TDWI’s editors carefully choose vendor-issued press releases about new or upgraded products and services. We have edited and/or condensed this release to highlight key features but make no claims as to the accuracy of the vendor's statements.

Calabrio, a leading provider of customer engagement and analytics software, has released Calabrio ONE—an intelligent, fully integrated enterprise workforce optimization and engagement suite.  

Calabrio ONE helps customers manage the complexities of the modern, multichannel contact center. Featuring intuitive reporting and business intelligence tools, organizations can now seamlessly leverage contact center data and insights to make better business decisions, drive employee engagement, and improve customer satisfaction.  

With this release, the company introduces Calabrio Advanced Reporting. This end-to-end reporting solution integrates customer interaction data from inside and outside of the contact center—including critical data streams such as ACD, WFO, CRM, HRMS, and ERP—and unifies it into intelligent visualizations and dashboards that are easily accessed and shared across the enterprise. The new reporting capabilities are also embedded within the Calabrio ONE suite, delivering robust WFO-specific business intelligence across quality management, workforce management, and analytics.  

Additional platform features provide enterprise-grade capabilities for managing today’s global contact centers, including new agent mobility tools, expanded language support, and new prebuilt adapters that enable seamless integration with Amazon.com, Avaya, Cisco, Google Analytics, Salesforce.com, and other enterprise systems. 

The new Calabrio ONE platform is available now.

Learn more at http://calabrio.com/ and follow @Calabrio on Twitter.

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