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Best of Upside's Data Digest

Articles explore how to improve customer service with analytics, the next evolution in IoT, analytics on Hadoop, and how to solve security issues.

How to Use Analytics for Better Customer Service (Source: Customerzone360)
Most customers today interact with a system, not a customer service representative. This article explains how to use open source software and analytics to improve customer interactions.

The Next Evolution in IoT (Source: The Daily Dot)
This article explores how a new Web Bluetooth API changes security and development concerns for IoT devices.

Highlights of Performance Report for Analytics on Hadoop (Source: ADT Mag)
A new benchmark study compares the performance of four open source analytics engines -- Hive, Impala, Presto, and Spark SQL -- on Hadoop.

Visibility as Part of Your Security Strategy (Source: Data Center Knowledge)
The new buzzword in security is "visibility." This article provides a definition and an explanation for why you should start working toward greater visibility in security solutions.

Stopping the Insider Threat (Source: Computer Weekly)
No matter your external security, internal threats to your enterprise will exist. This article explains how analytics can help prevent cyberattacks from within your network.

IoT Security Responsibilities (Source: Business 2 Community)
The Mirai botnet was only as strong as the assorted IoT devices that powered it. This article explains the increasing security responsibilities for all IoT device owners and manufacturers.

Career Tips for Open Source Developers (Source: Windowsitpro)
At the All Things Open conference, an open source expert explained why more companies are looking for open source talent and how to get noticed in the field.

About the Author

Quint Turner is an editorial intern at TDWI and an undergraduate English student at Skidmore College. Follow his blog at

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