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CASE STUDY - Dell Consolidates European Support System to Achieve 172 Percent ROI in Five Years

One-to-one customer relationships are the hallmark of Dell’s success, coupled with its ability to keep costs low by effectively wielding information technology to manage one of the most effi cient supply chains in the world, fueling incredible growth.

CASE STUDY - Wachovia Improves Business Effectiveness with Enterprise Content Integration Solution

This article originally appeared in the issue of .

LESSON - When Business Intelligence Becomes Operational

This article originally appeared in the issue of .

CASE STUDY - Enabling Insurance Success with Enterprise Business Intelligence

Grange Insurance uses MicroStrategy to identify areas of improvement in product design, customer management, and to recognize cross- and up-sell opportunities. Grange employees are able to use this insight to assist them in seeking to increase the profitability of each product, region, or agent.

Q&A with the Experts

Letter from the Editorial Director

Welcome to volume 20 of TDWI’s What Works: Best Practices in Business Intelligence and Data Warehousing. TDWI is pleased to bring you this compendium of case studies, lessons from the experts, Q&A, and best practices, all collected into one volume that gives you powerful insight into the industry.

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