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ConnectWise Announces Robotic Process Automation Enhancements

Customized, productivity-boosting solutions, RPA Pro and RPA Essentials, introduced.

Note: TDWI's editors carefully choose vendor-issued press releases about new or upgraded products and services. We have edited and/or condensed this release to highlight key features but make no claims as to the accuracy of the vendor's statements.

ConnectWise, a software company dedicated to the success of technology solutions providers (TSPs), has made significant advancements in its Robotic Process Automation (RPA) solution and ConnectWise Sidekick, both of which leverage workflows, bots, and artificial intelligence (AI) within the ConnectWise Asio platform. These developments improve the partner experience and transform service delivery to small and medium-sized businesses (SMBs), freeing them from mundane, repetitive tasks and empowering them to focus on strategic initiatives.

ConnectWise RPA and ConnectWise Sidekick are integral components of the Asio platform, designed to enable greater automation, enhance efficiency, and accelerate business growth specifically for managed service providers (MSPs). By incorporating RPA options and AI functionality for technicians and seamlessly integrating them within the Asio Platform, MSPs can optimize efficiency, reduce costs, and generate additional revenue by implementing a fee structure that is not solely reliant on labor expenses. The solutions offer partners the flexibility to choose alternative problem-solving approaches based on the strengths of the respective technology.

ConnectWise RPA was initially introduced to boost team productivity and streamline operations by prioritizing daily tasks and addressing critical issues. However, ConnectWise's commitment to innovation and empowering the IT channel ecosystem has led to more advancements in its RPA technology. These enhancements include:

  • Streamlined search experience. ConnectWise has implemented a categorized RPA bot system on the search screen, enabling users to quickly locate and utilize the appropriate bots. This not only accelerates problem-solving but also enhances the overall client experience.
  • Enhanced onboarding process. ConnectWise now provides warning messages for empty device configurations and missing parts during Microsoft onboarding. This proactive approach reduces deployment errors and effectively mitigates potential cybersecurity risks, ensuring a smoother onboarding experience.
  • Fewer limitations. ConnectWise has addressed limitations by introducing enhancements such as increased site mapping capabilities. This improvement allows for more comprehensive and accurate data mapping, resulting in improved efficiency and accuracy in RPA operations.
  • Streamlined device and client management. ConnectWise has introduced device and company sorting features in RPA bot input forms. This streamlines the process of managing devices and clients, making it easier for users to navigate and manage their resources effectively.

The company also introduced RPA Pro and RPA Essentials, solutions for IT professionals looking to maximize efficiencies tailored to their specific business needs. With these tools at your disposal, partners gain access to a range of useful features, including:

  • Partner-created custom actions. Allows partners to customize, design, and implement custom actions, providing a dynamic and personalized approach to workflow integration.
  • Easily integrate third-party actions. Partners can integrate actions from external applications that support API access, enhancing interoperability and extending the capabilities of ConnectWise Workflow Orchestrator.

ConnectWise is dedicated to enhancing its RPA capabilities and prioritizes improving the user experience (UX) for bots. As part of this initiative, bots are now categorized into distinct categories, such as User Management and PC Management. Additionally, ConnectWise has implemented visual differentiators, utilizing icons to clearly distinguish between cloud, on-premises, and endpoint bots. These efforts aim to provide users with a seamless and intuitive experience while interacting with bots.

To learn more about ConnectWise RPA and AI at ConnectWise, please click here.

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