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TDWI BI Program Management: A Competency Center Approach to BI Excellence

Duration: One Day Course or Two Day Workshop

Prerequisite: None

Course Outline

A BI program is a large and complex undertaking with competing interests, conflicting priorities, and simultaneous projects that must be managed from a “big picture” point of view. Program management encompasses the organization, disciplines, and activities necessary to coordinate interdependent projects. And it extends beyond project activities to ensure quality and availability of business-critical information services and continuous support of vital business decision-making processes.

The very broad scope of BI program management encompasses business alignment, value management, quality management, change management, and risk management. Find out how a BI competency center (BICC) approach to program management will substantially increase the impact of your BI program.

You Will Learn

  • The definition and purpose of a BICC
  • The business case for a BICC: value realization, risk mitigation, standardization, prioritization, alignment, agility, etc.
  • Roles and responsibilities of a BICC: assessment, coordination, communication, etc.
  • Organizational structures for a BICC and relationships with other shared-services groups such as data governance council and PMO
  • Steps to creating a BICC, including issues, challenges, and mistakes to avoid
  • Day-to-day activities of BICC operations: end-user support, training, stakeholder communications, collaboration, user group management, change control, etc.
  • Techniques to sustain, evolve, and mature the BICC

Geared To

  • BI program managers, directors, and sponsors; leaders and managers in BI and business analytics; leaders and managers for enterprise data and information management

Contact Us to Get Started Today


Yvonne Baho

Yvonne M. Baho Director, Enterprise Learning
Phone: 978.582.7105


"The instructor was very responsive to input from the class and adapted to meet the needs specific to our context. I especially appreciated the many case studies and focus on assessment."

S. Bessias UNC Healthcare

"Very good overall view of DW concepts and provided valuable insight for such a varied audience."

Jerry Bundt Nestle Purina

"This was the best training class I’ve had in my 20 year career."

Tim Grieb Seattle Children’s Hospital

"The instructor did an excellent job and demonstrated an understanding of real world applications."

Sean Dewulf Con-way Freight


Yvonne Baho Yvonne M. Baho
Director, Enterprise Learning
Phone: 978.582.7105
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