In this issue, Evan Levy discusses service-oriented architecture.
A service-level agreement (SLA) is a contract that spells out in measurable terms what services a provider will deliver to a customer. Though conventional wisdom suggests that SLAs accompany data warehouses, little has been written about data warehouse SLAs. Let's take a closer look at data warehouse SLAs--their benefits, the areas of quality they should cover, and some of the implications and solution components for successful implementation.
What is a Customer?
You can only get the most out of your data warehouse if you have a uniform understanding of your data. Such fields as "customer" must mean the same to all business units. We explain what data standards are and why they are key to your success.
- By David Loshin
- April 20, 2006