Property and casualty (P&C) insurers are investing heavily in core system upgrades and replacements to better support new products, meet customer expectations, and improve operations. The problem is that analytics and business intelligence (BI) are getting lost in the transition. A core system upgrade offers a unique opportunity to assess how overall business performance can be dramatically improved by combining BI and new core functionality. Unfortunately, many P&C companies simply want to plug BI gaps that emerge during the core system upgrade. This white paper identifies four worst practices that should be avoided during core system upgrades.
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