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Survey of U.S. Businesses Determines the Top Five Reasons They Fear GenAI

Despite AI’s popularity, many remain wary of the technology. A new survey explains what’s driving these fears.

Note: TDWI's editors carefully choose vendor-issued press releases about new or interesting research and services. We have edited and/or condensed this release to highlight key study results or service features but make no claims as to the accuracy of the vendor's statements.

As the leader in AI investment, the U.S. is home to the most ChatGPT users (15%) worldwide, which has saved businesses thousands. However, the fear of AI still exists for many. 

With this in mind, prompt management tool AIPRM surveyed 3,000 people to find out which U.S. industries are most fearful of generative AI tools such as ChatGPT and to address the top concerns businesses have.

Five Industries Most Fearful of Generative AI 

The survey revealed that health care and social assistance is the industry most fearful of AI tools such as ChatGPT, with almost a quarter (24%) of American business owners admitting their distrust in using it in the workplace. 

The construction sector places second when it comes to the fear of using ChatGPT in business. Almost one in six (14%) business owners refuse to use it for work.

Other industries scoring highly for fear of AI tools include manufacturing (8%), admin and support services, and professional, scientific, and technical services.

However, although there is fear in the industry, one-third (33%) of business owners in the scientific and technical services sector are using ChatGPT -- higher than any of the other industries reviewed. 

Other high-ranking industries using ChatGPT are retail (30%) and accommodation and food services (24%). 

Top Five Reasons U.S. Business Owners Fear Generative AI

 When looking at the reasons why American business owners are fearful of ChatGPT, “potential security risks” comes out on top at 22%. Ranking second is “question misinterpretation,” with just over a fifth (20.5%) of people avoiding ChatGPT at work for this reason.

Other reasons include “inconsistent answers” (17%), “fabricated information” (15%), and “legal and compliance issues” (15%).

Please see the full datasheet here.

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