By using tdwi.org website you agree to our use of cookies as described in our cookie policy. Learn More

RESEARCH & RESOURCES

IBM white paper

Optimize Customer Experience Metrics with 12 AI-Enabled Use Cases

January 1, 2019

The use of artificial intelligence (AI) has advanced to a point where disruptive technologies can help transform the customer experience by enabling organizations to target and personalize their offers, and differentiate themselves against the competition. Injecting AI into your business processes can transform customer experience (CX) by helping you predict customer behaviors with richer context and deeper insight.

Research from Forrester shows 12 AI-enabled use cases to help you prioritize CX investments for increased business impact.


Your e-mail address is used to communicate with you about your registration, related products and services, and offers from select vendors. Refer to our Privacy Policy for additional information.

TDWI Membership

Get immediate access to training discounts, video library, research, and more.

Find the right level of Membership for you.