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Kyndi Introduces New Capabilities with Updated Generative AI Answer Engine

Kyndi 6.0 includes new features and enhancements that accelerate knowledge creation and enhance end user experiences.

Note: TDWI's editors carefully choose vendor-issued press releases about new or upgraded products and services. We have edited and/or condensed this release to highlight key features but make no claims as to the accuracy of the vendor's statements.

Kyndi has released its latest generative AI answer engine, Kyndi 6.0. This update introduces several features that address the need for more effective knowledge management and AI transparency. Integrated into Kyndi's platform; these features expand on existing generative AI use cases for enterprises optimizing their knowledge management process and the information retrieval experiences for end users.

The current content and knowledge management process is manual and time-consuming for enterprises. Worse, building a comprehensive, agile knowledge base that consistently provides accurate and timely information for business users is a huge endeavor given the wealth of information organizations create and maintain today.

Using Kyndi 6.0, content leaders can leverage a new generative AI-enabled feature called “Topics” that empowers them to curate, validate, and manage knowledge bases in under one hour while ensuring correct and relevant answers are always available to end users. Another capability is the new generative AI-enabled user interface called “Citation,” that presents end users with the citations of the content sources for enhanced AI explainability. Users can also copy the citations for future reference and continued research. 

Key features of the Kyndi Version 6.0 include:

  • Topics: Content and knowledge management teams can leverage generative AI to automatically generate suggestions of both topics and related question-answer pairs anchored in trusted enterprise content. Using the Topics feature, content and knowledge management leaders can build a knowledge base in as little as an hour, saving internal teams significant time and resources from manually organizing and creating content while optimizing the outputs.
  • Citation: A new end-user interface powered by generative AI that serves up both curated and automatically generated answers. Citation targets use cases such as blog sites, online publishers, and research sites, offering a citation section that lists the sources of content that contributed to the summary presented to the end user. The user can also copy their query, the automatically generated answer, and all the relevant citations for easy reference later.
  • End-user feedback: Version 6 facilitates feedback on the results users receive; Kyndi 6.0 supports "like/dislike" feedback and allows users to provide detailed insights on unsatisfactory answers. This comprehensive feedback system captures user sentiments at various levels, guiding content teams to fine-tune the knowledge base to meet their customers' content needs.
  • Query export: In version 6, content and knowledge management leaders can now easily export query history from Kyndi’s Analytics tool and import it into Kyndi’s Forecasts tool to easily tune and optimize system performance.

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