RESEARCH & RESOURCES

Seven Ways to Improve the Customer Experience with BI and Analytics

May 25, 2016

This white paper explores seven technology innovations that can empower businesses to optimize the customer experience in today’s multichannel world. You’ll learn about customer-facing and mobile business intelligence (BI), predictive and sentiment analytics, master data management, and other tools designed to enhance the quality of customer care by streamlining activities, improving service delivery, and increasing the productivity and performance of support teams. Real-world case studies are also featured.

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