RESEARCH & RESOURCES

Performance Management Strategies: How to Create and Deploy Effective Performance Metrics

Webinar Abstract
Performance metrics are a powerful tool of organizational change. Establish goals, measure progress, reward achievement, and display the results for all to see, and people and teams will go to Herculean lengths to ensure success. Executives can use performance metrics to define and communicate strategic objectives tailored to every role and level of the organization. Managers can use performance metrics to quickly identify under-performing individuals or teams and steer them back on track. Employees use performance metrics to focus on what’s important and strive to do their best.

But performance metrics are a double-edged sword. The wrong metrics can have unintended consequences: they can wreak havoc on organizational processes, demoralize employees, and undermine productivity and service levels. This webinar will explore the art and science of creating effective performance metrics, which are at the heart of any performance management system, including dashboards, scorecards, and individual performance plans.

You will learn:

  • Principles for designing effective metrics
  • Top down and bottom-up strategies for creating metrics
  • Industry trends governing the use of KPIs to manage performance

Wayne Eckerson

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