Put the customer first. The customer is king. Keep the customer satisfied. Those
familiar adages ring especially true in this issue of the Business Intelligence Journal.
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By David Loshin
Despite the reams of material describing how to develop a data governance program, many continue to struggle with implementing a sustainable program that measurably meets the business objectives. Vacuous data policies, ill-defined roles and responsibilities, missing procedures for implementation, and an excessive fascination with tools all impede real progress in fully internalizing a data governance program.