December 6, 2016
Head, Customer Experience
Every business needs to innovate, but where do you start? In this presentation, Andrei Faji will share ways for organizational innovation. He will cover specific innovation within travel, focusing on artificial intelligence and what it means for airlines, airports, suppliers, and travelers alike. AI is even more possible and essential today with the massive amounts of unstructured data and when coupled with traditional structured data, brings relevant, personalized and contextual information to customers.
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