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CASE STUDY: Forecasting Through the Unexpected—A Discussion of How LRH Managed Through the COVID Pandemic

November 16, 2021

Prerequisite: None

Caroline Gay

Senior Vice President, Chief Analytics Officer

Lakeland Regional Health

Ray Ready

AVP, Data and Analytics

Lakeland Regional Health

Using data to make decisions has never been more important to managing a health system as it has been during the pandemic. At Lakeland Regional Health, we were able to mitigate uncertainty and fear from the start by leveraging data to manage capacity, patient isolation, and COVID status, forecast supply needs, and predict surge patterns. The agility of our analytics division was on display as priorities shifted daily, new problems arose as the crisis evolved, and leadership longed for answers as COVID patients overwhelmed the health system.

Through careful iterative application of our overall data strategy we were able to quickly shift and begin collecting, curating, and using data to inform and adapt operations to this new environment. Join us as we explore how LRH employed data to help rethink how you can respond to uncertainty.

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