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CASE STUDY: Analytics Preparedness: Meeting the Challenges of a Global Pandemic

November 15, 2021

Prerequisite: None

Andrew W. Proctor

Senior Director of Enterprise Analytics, Medical Operations Division

The Cleveland Clinic

The Cleveland Clinic won TDWI’s 2021 Best Practices Award for Analytics. In this case study, Andrew Proctor will tell their story.

The COVID-19 pandemic has been an unprecedented global health event and created tremendous pressure on public health organizations and healthcare institutions to adequately prepare for and respond to their communities’ needs.

Cleveland Clinic began planning for a potential epidemic as evidence of a novel virus emerged from China at the end of 2019. Weekly planning sessions were conducted by a multidisciplinary Hospital Operations Committee.

As the evidence determined that a pandemic was imminent, the committee was altered to function as a COVID-19 Incident Command Center (CICC). Additional members were added organization-wide and our enterprise analytics (EA) team was charged with providing insight to the CICC as the organization shifted to COVID-19 preparedness and what later became a national campaign to flatten the curve.

Cleveland Clinic began an EA initiative in 2014 focusing on four pillars: data, people, process, and technology. This presentation will demonstrate how this EA investment enabled the Cleveland Clinic to respond quickly to the emerging pandemic. Analytics became a building block that led to our organizational success in dealing with an unprecedented public health emergency.

For example, an advanced analytics modeling team comprised of data scientists and EA leadership began daily huddles with the focus of reviewing epidemiology and COVID-19 literature and developing models to predict anticipated impact on the Ohio population. The organization’s clinical and analytics expertise helped propel the Cleveland Clinic to the forefront of the COVID-19 conversation regionally and nationally.

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