With call volumes doubling at some customer centers, AI's role in supporting customer service agents is more important than ever.
- By Rana Gujral
- June 30, 2020
Adopting AI can affect not just your workers but how you deal with privacy and discrimination issues.
- By Ben Hartwig
- June 29, 2020
How are enterprises coping with the changing data privacy landscape, what challenges are they facing, and what new regulations are ahead? Daniel Barber, co-founder and CEO of privacy platform DataGrail, shares his thoughts with Upside.
- By James E. Powell
- June 26, 2020
A new coronavirus risk model, a data scientist fired for her predictions, and how to improve data security for remote workers.
- By Upside Staff
- June 25, 2020
Data informs these articles about heat-related fatalities, carbon emissions, and hurricane dangers.
- By Upside Staff
- June 24, 2020
Choosing a first data science project, finding data sets for data science training, and learning the responsibilities of machine learning engineers.
- By Upside Staff
- June 23, 2020
As your enterprise data volumes grow, you face significant changes. Ted Dunning, HPE's Data Fabric chief technology officer, explains the expected -- and unexpected -- challenges you'll face and how your data management practices will change accordingly.
- By James E. Powell
- June 23, 2020
These three small steps can help manufacturers -- in fact, enterprises in any industry -- make their environments significantly more secure.
- By Scott King
- June 22, 2020
Across industries, COVID-19 has exposed common data and data management challenges. These five key lessons are shaping post-COVID-19 expectations of data management and analytics.
- By Ben Sharma
- June 19, 2020