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January 29, 2025
Prerequisite: None
Yali Sassoon
Co-Founder and CTO
Snowplow
Customer-facing agentic applications (most often chatbots) offer companies opportunities to effectively engage with a much higher percentage of their users at scale, to:
However, the vast majority of generative-AI powered applications know nothing about the customer engaging with them except what that customer has explicitly revealed in the chat thread.
In this talk, Yali Sassoon, CTO at Snowplow: